Tradie Participation Agreement

This agreement is between you (the tradesperson or trade business) and Tracehome, operated by Tooled Up Tradies (ABN 77 029 661 528), a sole trader based in Western Australia, Australia. It applies whether you connect your own account or are engaged through the marketplace.

You confirm that you:

• are at least 18 and authorised to enter this agreement on behalf of your trade business;
• hold the licences, registrations, and qualifications required by law for the work you offer, and will keep them current;
• hold the insurances in section 08 and can provide a current certificate of currency before any paid booking; and
• will provide accurate information about your business, services, and pricing.

You are an independent business. Nothing in this agreement makes you an employee, agent, partner, or representative of Tracehome. You decide whether to accept or decline each job request. You set or confirm your own price for the work (subject to any variation process with the homeowner). You control how, when, and by whom the work is performed, including your tools, methods, subcontractors, and schedule, provided you meet your obligations to the homeowner and the law.

You are responsible for your own taxes, GST (if applicable), superannuation, licensing, work health and safety, insurance, tools, and staff. Tracehome provides a platform that introduces you to homeowners and facilitates payment; the contract for the trade work is between you and the homeowner. We do not guarantee any volume of work.

You may connect your job-management account (for example ServiceM8) to Tracehome. When you do, you authorise us to access the information covered by the permissions you grant, so we can surface job records to the relevant homeowner and operate the marketplace. You can disconnect at any time. You are responsible for the accuracy of the records you share and confirm you have the right to share them.

You keep ownership of photos, documents, and other materials you create or upload in connection with a job. You grant Tracehome a non-exclusive, worldwide, royalty-free licence to host, copy, display, and share those materials with the relevant homeowner (and anyone they authorise) on their property timeline and related Tracehome features, and to make reasonable backups.

You confirm you have the right to grant this licence (including where materials show third-party products or people), and that sharing them with the homeowner does not breach confidentiality or privacy obligations you owe others. The licence continues for as long as the homeowner’s property record is retained under our Privacy Policy, even if you disconnect, unless we agree otherwise in writing.

When a homeowner requests work, we may notify you of a matched opportunity. Matching and notification are marketplace features only — they are not an instruction to start work and do not create employment. You decide whether to accept. If you accept, you contract directly with the homeowner to perform the work. You are responsible for your quotes, confirmed pricing, scope, scheduling, and clear communication with the homeowner. Tracehome does not set your prices or guarantee you any volume of work.

Where a booking is paid through Tracehome, payment is facilitated by Stripe. Amounts may be held and released in line with the booking and our Booking Terms. Tracehome is not your bank and does not hold funds as a trustee except as Stripe’s systems and those terms describe.

To receive payouts you must complete Stripe Connect onboarding and accept Stripe’s terms. Payouts are made to your connected Stripe account subject to Stripe’s rules, holds, and disputes.

Tracehome charges a marketplace platform fee of 8% of the confirmed job total (or another rate we show you in writing or in-product before you accept the booking). The fee is deducted from amounts payable to you. Stripe’s processing fees may also apply as Stripe discloses. You are responsible for tax invoices and your own tax obligations.

If a payment is refunded, charged back, or reversed after you have been paid, you must repay the relevant amount (including any platform fee we reasonably cannot recover) on request, and we may offset future payouts.

You agree to:

• perform work with due care and skill and to a professional standard;
• comply with all applicable laws, including licensing, building, and work-health-and-safety laws;
• honour any warranties or workmanship guarantees you offer;
• give homeowners accurate, non-misleading information; and
• respond to homeowners and to us within a reasonable time.

Before you accept any paid booking through Tracehome, and at all times while you remain eligible for bookings, you must hold and maintain (at your cost):

• public liability insurance with a limit of at least $5 million per claim (or a higher amount if required by law or by the type of work you offer);
• professional indemnity insurance where that cover is usual or required for your trade, with a limit of at least $1 million per claim (or higher if required by law);
• workers’ compensation insurance for any workers you engage, as required by Western Australian (or other applicable) law; and
• any other insurance required by law for the work you offer.

You must upload a current certificate of currency (or equivalent evidence we reasonably accept) before your first paid booking, and again whenever cover renews or we reasonably request it. We may suspend booking eligibility if evidence is missing, expired, or inadequate. Providing evidence does not mean we have verified your cover or that we insure your work.

You may receive personal information about homeowners (such as names, addresses, contact details, and job details), including via connected systems such as ServiceM8. You must handle that information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to you, and in line with our Privacy Policy.

Use homeowner information only to quote for, perform, and follow up the relevant job; keep it secure; do not sell it; do not use it for unrelated marketing; and do not retain it longer than needed for the job, your legal obligations, or the homeowner’s ongoing property record on Tracehome. If you become aware of a data breach affecting homeowner information obtained through Tracehome, notify us promptly at hello@tracehome.com.au.

The services you provide to homeowners come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in this agreement reduces a homeowner’s rights against you, or your obligations to them, under that law.

• provide false, misleading, or deceptive information;
• misuse homeowner information or the platform;
• act unlawfully or unsafely, or in a way that damages homeowners or Tracehome; or
• attempt to access accounts or data that are not yours.

We may suspend or remove your access — including in response to breach, complaints, safety concerns, or legal requirements — and will act reasonably in doing so. You may stop participating and disconnect at any time.

You are responsible for your work, your business, your staff and subcontractors, and your dealings with homeowners. To the extent permitted by law, you indemnify Tracehome and our personnel against claims, loss, damage, and reasonable costs (including legal costs) arising out of or in connection with: your work or advice; your breach of this agreement or the law; your negligence or wilful misconduct; your misuse of homeowner information; or any claim that materials you supply infringe someone else’s rights — except to the extent the claim is caused by our negligence, wilful misconduct, or breach of this agreement.

To the extent permitted by law, Tracehome is not liable to you for lost profits, loss of work, or indirect or consequential loss, and our total liability to you under this agreement is limited as set out in our Terms of Service. Nothing in this agreement excludes rights that cannot lawfully be excluded.

Either of us may end your participation at any time; obligations that by their nature should survive (such as those on data, liability, and indemnity) continue. We may update this agreement and will update the “last updated” date above; continued participation means you accept the update. This agreement is governed by the laws of Western Australia, Australia. Questions? Email hello@tracehome.com.au.