Terms of Service

Tracehome is operated by Trace Home Pty Ltd (ABN 46 701 371 682), a company based in Western Australia, Australia (“Tracehome”, “we”, “us”, “our”). Tracehome is a home-records service that helps you keep your property’s trade history, maintenance schedule, documents, and related information in one place, and connect with tradespeople.

You must be at least 18 years old and able to form a binding contract to use Tracehome. You are responsible for the information you provide, for keeping your login secure, and for activity under your account. Tell us promptly if you suspect unauthorised use.

Tracehome provides a free home dashboard, an optional paid plan (Tracehome Pro) where offered, and — where we enable it — tools to request and book independent tradespeople. We may add, change, or remove features over time. Some features may be unavailable in your area or while we are piloting the product.

Some information we surface about your property — including automated or AI-generated summaries, indicative job estimates, health or condition scores, and data from third-party or government sources — is generated or obtained to help you organise your home records. It may be incomplete, out of date, or inaccurate. It is not a professional inspection, quote, valuation, or safety certification. See the disclaimers below and, for bookings, our Homeowner Booking Terms.

• Tracehome Pro is billed annually in advance at the price shown at checkout.
• Payments are processed by our payment provider (Stripe). By subscribing you authorise us to charge your chosen payment method.
• Unless cancelled, subscriptions renew automatically for a further term at the then-current price. We will give you reasonable notice of any price change before it applies to you.
• You can cancel at any time; your paid features continue until the end of the current paid period. Refunds are dealt with in our Refunds & Consumer Guarantees policy.

Where enabled, Tracehome lets you request and book tradespeople. Tradespeople are independent third parties, not our employees, partners in the trade work, or agents for the purpose of performing that work. Tracehome provides software and payment facilitation that connects you with tradespeople; the contract for the trade work is between you and the tradesperson.

Indicative price ranges shown before a tradesperson confirms a job may be generated by our tools (including AI). They are not a quote from us or from the tradesperson. No deposit is taken and nothing is charged when you book — we save your card for later use, and the tradesperson must confirm (or propose a variation to) the price and scope before work proceeds, on the terms in our Homeowner Booking Terms. Any platform fee we charge for using the booking or payment features will be disclosed before you pay.

Where a booking is paid through Tracehome, payments are processed by our payment provider (Stripe). There is one charge, made after the tradesperson marks the job complete, for the confirmed total, and it is made to the tradesperson’s Stripe account less our platform fee. Tracehome does not hold your funds at any stage. Facilitating that payment does not make us the supplier of the trade work, and is not a guarantee of quality, timing, safety, or outcome. We may help pass on messages and help the parties exchange information about a dispute; we do not adjudicate workmanship claims as a tribunal and we are not responsible for the tradesperson’s work.

More detail is in our Homeowner Booking Terms and, for tradespeople, our Tradie Participation Agreement. If there is a conflict about a booking, the Booking Terms prevail over this section for that booking.

You keep ownership of the documents and information you add. You grant us a licence to store, copy, process, and display that content as needed to operate Tracehome and provide the service to you and the people you share it with.

You are responsible for the content you upload and confirm you have the right to upload it. If a property’s records are handed over (for example when a home is sold and you choose to transfer them), the recipient will be able to access those property records.

Sharing a property with other people. You can invite others to a property from the People tab. Co-owners and similar members get the role you choose, which may let them add or change records. A conveyancer or listing agent gets read-only access for a set period, and you can end that access earlier at any time. Inviting someone is your decision: check you are entitled to share the records before you do, and remove access when it is no longer needed.

If you have been given access to someone else’s property. You may use those records only to provide the service the owner engaged you for, and only for as long as your access lasts. You must not copy, export, or keep the records beyond what that work requires, share them with anyone else, or use them for marketing or any other purpose. Documents you download are recorded against the property. Your own professional, privacy, and record-keeping obligations continue to apply to anything you take away.

You agree not to:

• use Tracehome for anything unlawful, misleading, or harmful;
• upload content you do not have the right to share, or that infringes others’ rights;
• attempt to access accounts or data that are not yours, or probe or disrupt the service;
• scrape, copy, or resell the service or its data except as expressly permitted.

Tracehome integrates with third-party services (for example ServiceM8, payment processing, and government or geospatial data sources). Your use of those services may be subject to their own terms, and we are not responsible for third-party services or content.

Tracehome, including its software, design, and content (other than your content), belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use Tracehome in accordance with these terms.

To the extent permitted by law, Tracehome is provided on an “as available” basis. Information we generate or obtain about a property — including council, utilities, land, or hazard data, document extractions, maintenance suggestions, composite or “health” scores, and AI-generated job summaries or cost estimates — is for general information and home-record keeping only. It may be incomplete, out of date, or inaccurate. It is not professional, legal, financial, building, valuation, or safety advice, and you should not rely on it as the sole basis for a decision (including whether to buy, sell, insure, renovate, or engage a tradesperson). Always verify important matters independently and obtain advice from appropriately licensed professionals where needed.

Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. If you are a consumer under the ACL, our services come with guarantees that cannot be excluded, including that services will be provided with due care and skill and be fit for the purpose we represent.

Where our liability cannot be excluded but can be limited under the ACL, then to the extent permitted by law our liability for failure to comply with a consumer guarantee is limited to supplying the relevant services again or paying the cost of having them supplied again. Remedies for major failures and other non-excludable rights remain available as the ACL provides. See also our Refunds & Consumer Guarantees policy.

To the extent permitted by law, and subject to the Australian Consumer Law section above, Tracehome is not liable for indirect, incidental, special, or consequential loss, or for loss arising from the acts or omissions of tradespeople or other third parties (including the quality, timing, safety, or outcome of trade work), or from your reliance on automated scores, estimates, or third-party property data except to the extent we cannot limit that liability by law.

Subject to the ACL section above, our total aggregate liability to you for all claims arising out of or in connection with these terms or your use of Tracehome is limited to the greater of: (a) the total fees you paid us for Tracehome in the 12 months before the claim; and (b) AUD 100. This limit does not apply to liability that cannot lawfully be limited, including non-excludable ACL guarantees.

You can stop using Tracehome and close your account at any time. We may suspend or terminate access if you breach these terms, or where necessary to protect the service or others. On termination, the rights granted to you end, though some provisions (such as those on content licences, disclaimers, and liability) survive.

We may update these terms from time to time. When we make material changes, we will update the “last updated” date above and, where appropriate, let you know. Your continued use of Tracehome after a change means you accept the updated terms.

These terms are governed by the laws of Western Australia, Australia, and you submit to the courts of that place. Questions? Email hello@tracehome.com.au.