Tracehome Property Passport
Use Tracehome from inside ServiceM8 on the job — show homeowners a QR link and property history without opening a browser, and give every completed job an automatic digital handover.
What you get on each job
- Handover QR — the homeowner scans it to claim the job on their free dashboard
- Property history at the job address, on site
- Welcome PDF and a claim-link note added to the Job Diary when the job completes
- Optional handover email sent to the job's contact on your behalf — never SMS
- Your completed work recorded on the property's timeline, credited to your business
- Joining the hire roster too? Jobs booked in your first 30 days carry no platform fee.
Install from the ServiceM8 Add-on Store
- In your ServiceM8 account, open Add-ons and find Tracehome Property Passport.
- Choose Connect and approve the requested access. That single approval installs the add-on and connects your account to Tracehome — there is nothing else to configure.
- Open any job in the ServiceM8 mobile app → Job Actions → Tracehome Passport.
Not seeing it in the store yet? During the Western Australia pilot we can enable it on your account directly — email hello@tracehome.com.au with your ServiceM8 company name and account email, and we'll reply with an install link, usually same day.
How it works day to day
On site
Open a job → Job Actions → Tracehome Passport. You'll see the property's recorded history at that address and a QR code. The homeowner scans the QR to claim the record — no app download, no sign-up needed on the spot.
When you complete a job
Tracehome adds a welcome PDF and a note with the homeowner's claim link to the Job Diary automatically, and can email the handover link to the contact on the job on your behalf. Nothing extra to remember on site.
After the homeowner claims
The job sits on the property's timeline with your business named as the tradesperson who did the work. Photos, notes and documents from the job give the homeowner a complete record — and keep you the obvious call for the next job at that address.
Booking requests (Western Australia pilot)
Tradespeople on the Tracehome roster can receive booking requests from homeowners. Requests arrive in your ServiceM8 inbox as job requests — you convert and schedule them yourself, on your terms.
What the add-on accesses
The add-on reads job-level information from your ServiceM8 account: job details and categories, job photos, notes and attachments, the contact on a job (for the handover email), the customer on a job and their contacts (to reach the homeowner when a job carries no contact of its own, and to recognise a repeat customer at the same address), your schedule (to flag a clash when a booking request names a day), your asset register (to list installed equipment on the property record), and your business name and account email (to set up your profile). It writes to the Job Diary — the welcome PDF, the claim note, and photos a homeowner attaches to a Tracehome booking — and to your ServiceM8 inbox for booking requests. It never sends SMS. How this information is collected, stored and disclosed is described in our privacy policy.
To disconnect, disable the add-on under Add-ons in your ServiceM8 account. Syncing stops immediately; items already published to your Job Diary stay in your account.
Troubleshooting and support
- Tracehome Passport not showing under Job Actions — check the add-on is enabled under Add-ons, then close and reopen the job in the mobile app.
- Portal shows a connection error — disable and re-enable the add-on to refresh the connection, then try the job action again.
- No welcome PDF after completing a job — the job must be marked Completed in ServiceM8; allow a few minutes for it to appear in the Job Diary.
Anything else: hello@tracehome.com.au. We monitor this inbox and reply quickly — usually the same business day.
Want the web dashboard too?
The add-on handles on-site handovers. Create a Tracehome account separately if you also want matched bookings, Stripe payouts, and handover management from your browser.
Create tradie dashboard account →